Shop policies
1. Order Acceptance You agree that your order is an offer to buy, under these Terms, all products and services listed in your order. All orders must be accepted by us or we will not be obligated to sell the products or services to you. We may choose not to accept any orders at our sole discretion. After having received your order, we will send you a confirmation email with your order number and details of the items you have ordered. Acceptance of your order and the formation of the contract of sale between Company and you will not take place unless and until you have received your order confirmation email.
2. Prices and Payment Terms
All prices posted on this Site are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Price increases will only apply to orders placed after such changes. Posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to your merchandise total and will be itemized in your shopping cart and in your order confirmation email. We are not responsible for pricing, typographical or other errors in any offer by us and we reserve the right to cancel any orders arising from such errors.
Terms of payment are at our sole discretion and payment must be received by us before our acceptance of an order. You represent and warrant that (i) the payment information you supply to us is true, correct and complete, (ii) you are duly authorized to use such payment for the purchase, (iii) charges incurred by you will be honored by your payment institution, and (iv) you will pay charges incurred by you at the posted prices, including all applicable taxes, if any.
3. Shipping Policies
Subscription orders are mailed on or around the 15th of each month via USPS Mail. Once your order has shipped, you will receive an email notification. Tracking is not provided for subscription shipments.
Most subscription orders arrive within 3–7 business days after mailing, though delivery times may vary due to postal service delays.
Upgraded shipping for subscription orders may be available for an additional fee. To inquire, please contact support@thepaperess.com.
For all other orders, available shipping methods are shown at checkout and include USPS and UPS. Delivery times will vary based on the selected shipping method and carrier.
Each order is processed individually. Processing times may vary depending on the nature of the product. Once an order has been processed, changes cannot be made.
If you require delivery by a specific date, please contact us at support@thepaperess.com prior to placing your order so we can determine whether we are able to accommodate your request.
4. Final Sale; Returns; Exchanges
All sales are final.
Because all items are personalized, we do not accept returns.
If an order arrives damaged or there is an error on our part, please contact us within 7 days of delivery and include a photograph of the issue so we can review it. In these cases, we will provide a replacement or refund at our discretion.
Subscription charges are non-refundable once processed. No exceptions apply. You may manage or cancel your subscription at any time prior to your next billing date.
5. Not for Resale
You agree to comply with all applicable laws and regulations of the various states and of the United States. You represent and warrant that you are buying products or services from the Site for your own use only, and not for resale.
6. Disclaimer of Warranties
WE DISCLAIM ALL WARRANTIES, INCLUDING WITHOUT LIMITATION, THOSE OF NON- INFRINGEMENT, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE WITH RESPECT TO THE SITE, OR ANY CONTENT OR ANY INFORMATION, GOODS, OR SERVICES THAT ARE AVAILABLE OR ADVERTISED OR SOLD THROUGH THE SITE.
OUR RESPONSIBILITY FOR DEFECTIVE PRODUCTS IS LIMITED TO REPAIR OR REPLACEMENT OF THE PRODUCT AND COMPLIMENTARY SHIPPING FEES AT OUR SOLE DISCRETION. NO PERFORMANCE OR OTHER CONDUCT, NOR ANY ORAL OR WRITTEN INFORMATION, STATEMENT, OR ADVICE PROVIDED BY US OR ANY OF OUR AGENTS OR EMPLOYEES WILL CREATE A WARRANTY, OR IN ANY WAY INCREASE THE SCOPE OR DURATION OF THIS LIMITED WARRANTY.